We'll assist you through the claim procedure.
This guide will ask you a concern and based upon your response reveal you another question or outcome.
Before you begin, examine if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You may need to provide supporting files to progress your claim.
We'll let you know the result of your claim. We'll send out a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If you believe we've slipped up you can ask us to examine our decision.
We can assist if you're in monetary challenge or need unique support while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee arrangement in place?
To claim on somebody else's behalf you must be authorised.
The person you're declaring for should choose you to be their Centrelink Correspondence Nominee.
6: employment Adding a Nominee arrangement
You require to have an arrangement in location to declare on somebody else's behalf.
The individual you're declaring for will need to start the process. Read about how to include a Candidate arrangement using your online account.
7: Do you wish to claim online?
The easiest way is to claim online.
8: You can claim over the phone
If you can't claim online, call us on the Centrelink Employment Services line.
You don't require to go to a service centre to make a claim. If you're feeling weak, or need to isolate yourself in the house, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To claim a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to produce one.
To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Get JobSeeker Payment then follow the triggers to finish your claim.
13: Create a myGov account and prove who you are to connect to Centrelink
To declare a payment you require a Centrelink online account linked to myGov. If you don't have a myGov account, it's easy to develop one.
Follow these steps.
1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you accept the terms, choose I agree.
3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to utilize a special e-mail address. You can't use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You've produced your myGov account, select Continue to myGov.
After you prove who you are through myGov by entering some details about you, you'll get a CRN. We'll check if you currently have a CRN or produce one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some personal information and we'll check them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity information from one of these documents: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise require identity details from among these files:
- Australian chauffeur licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can submit your claim, you'll require to visit a service centre to finish our identity requirements. You'll require to provide us an acceptable photo identity file along with any other documents we might request for.
If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to declare after you produce your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You need to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Check in to myGov and prove who you are to connect Centrelink
To claim a payment online, you'll need to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is currently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll need to enter your personal details, details from your identity files and validate your picture.
Learn how to set up the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.
1. Check in to myGov.
- Select View and link services, then select Centrelink.
- Give your grant share your information with Centrelink.
- Select No to Do you have or understand your CRN?
- Select Get started in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other information about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Sign in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get begun.
- Select Make An Application For JobSeeker Payment then follow the prompts to finish your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Sign in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers select Begin.
- Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you require to do anything else to complete your claim. We might ask you send supporting files to submit your claim.
You can complete these actions up to 13 weeks before your circumstances change. You can then send your claim 2 week before your circumstances alter. We'll call you to remind you to do this.
21: employment Sign in to myGov and link to Centrelink with your CRN to claim
To declare a payment you require a Centrelink online account connected to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.
Follow these actions:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
- Select Centrelink from your .
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get started.
- Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you need to do anything else to complete your claim. We might ask you for supporting files to send your claim.
22: After you claim by phone
We'll contact you if we require more details.
We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you understand:
- when you'll get your first payment
- just how much you'll get.
23: After you declare online
After you send your claim online, you'll get a receipt informing you:
- the ID variety of your claim - the date we approximate your claim will be total.
If your Centrelink online account is connected to myGov, check in now to track your claim online.
Sign in to myGov
You can likewise utilize the Express Plus Centrelink mobile app.
If you don't agree with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.
To do your business with us, develop a myGov account and link it to Centrelink.
You require to show your identity before you claim a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner stop work, or modification from full-time to casual work we'll need an Employment Separation Certificate from you in some situations.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.