We'll guide you through the claim process.
This guide will ask you a concern and based upon your response show you another concern or outcome.
Before you start, examine if you're eligible for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in progress?
3: You can track your claim for JobSeeker Payment
You might need to supply supporting documents to progress your claim.
We'll let you know the outcome of your claim. We'll send a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you believe we've slipped up you can ask us to review our decision.
We can assist if you're in monetary difficulty or require unique help while we process your claim.
4: Are you declaring JobSeeker Payment on your own?
5: timeoftheworld.date Do you have a Nominee plan in place?
To claim on someone else's behalf you need to be authorised.
The individual you're claiming for need to nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Candidate plan
You require to have an arrangement in location to claim on somebody else's behalf.
The individual you're claiming for will need to start the procedure. Check out how to add a Candidate plan using your online account.
7: Do you desire to claim online?
The most convenient way is to claim online.
8: You can declare over the phone
If you can't declare online, call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling unhealthy, or need to separate yourself at home, please do not visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To claim a payment you require a myGov account connected to Centrelink. If you don't have a myGov account, it's simple to develop one.
To link Centrelink you'll need your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.
Follow these actions to connect to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Get JobSeeker Payment then follow the prompts to complete your claim.
13: Create a myGov account and prove who you are to connect to Centrelink
To declare a payment you require a Centrelink online account connected to myGov. If you don't have a myGov account, it's easy to produce one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you agree to the terms, select I concur.
3. Enter your e-mail address, then verify this address utilizing a code we email to you. Your myGov account should use an unique email address. You can't use the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and get in answers.
6. You have actually produced your myGov account, choose Continue to myGov.
After you show who you are through myGov by getting in some information about you, you'll get a CRN. We'll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to link Centrelink
1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll check them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity details from one of these files: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll likewise need identity details from among these files:
- Australian chauffeur licence - ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now begin your claim for a payment. Before you can submit your claim, you'll require to check out a service centre to finish our identity requirements. You'll need to provide us an appropriate picture identity file along with any other files we may request for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account connected to Centrelink?
You require to link your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Check in to myGov and show who you are to connect Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov - prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity company that supplies the strong level Digital Identity needed for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your individual information, information from your identity documents and verify your picture.
Find out how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your .
1. Sign in to myGov.
- Select View and link services, then choose Centrelink.
- Give your grant share your details with Centrelink.
- Select No to Do you have or know your CRN?
- Select Start in the Digital Identity (Recommended) box.
- Connect your Digital Identity to myGov.
- Enter other details about you.
If you can't show your identity online, call us on the Centrelink Employment Services line.
19: How to claim after linking Centrelink to your myGov
Once your Centrelink online account is connected to myGov, you can use online.
1. Check in to myGov. - Select Make a claim or view declare status, then Make a claim.
- Under Job Seekers select Begin.
- Select Look For JobSeeker Payment then follow the prompts to finish your claim.
20: Check in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can use online.
To do this:
1. Sign in to myGov. - Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get started.
- Select Obtain JobSeeker Payment and follow the prompts to finish your claim.
We'll tell you if you need to do anything else to finish your claim. We might ask you send supporting documents to submit your claim.
You can finish these steps up to 13 weeks before your situations change. You can then send your claim 14 days before your scenarios change. We'll call you to advise you to do this.
21: Check in to myGov and link to Centrelink with your CRN to declare
To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.
Follow these steps:
1. Sign in to myGov. - Select View and link services, then select Centrelink.
- Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
- Select Centrelink from your connected services.
- Select Make a claim or view claim status, then Make a claim.
- Under Job Seekers choose Get going.
- Select Apply for JobSeeker Payment and follow the triggers to complete your claim.
We'll inform you if you require to do anything else to complete your claim. We may ask you for supporting files to submit your claim.
22: After you claim by phone
We'll contact you if we need more information.
We'll send you a letter to let you understand your claim outcome. If your claim succeeds, we'll let you understand:
- when you'll get your very first payment
- just how much you'll get.
23: After you claim online
After you send your claim online, you'll get a receipt telling you:
- the ID number of your claim - the date we approximate your claim will be complete.
If your Centrelink online account is linked to myGov, check in now to track your claim online.
Sign in to myGov
You can also use the Express Plus Centrelink mobile app.
If you do not agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.
To do your service with us, produce a myGov account and link it to Centrelink.
You require to show your identity before you declare a payment or service.
When you claim a payment or service, we'll ask you for some files to support your claim.
If you or your partner quit working, or change from full time to casual work we'll need a Work Separation Certificate from you in some situations.
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.