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This file discusses how a person can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as quickly as possible online through the Services Australia site.

To certify for JSP an individual should:

- be of qualifying age for JSP

satisfy Australian house requirements for JSP
be unemployed, and
searching for work and employment happy to participate in activities that increase their possibilities of finding a job, or
not able to work, study or look for work due to medical condition, illness or injury, or
employed or studying complete time and are unable to undertake these due to a medical condition, illness or injury and have a job or research study to go back to

If the consumer has actually indicated they are unable to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours weekly, and
their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours each week, but their earnings has minimized. See Rates and employment Thresholds.

In all cases, inspect if the consumer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they need to offer their bank account balances, evidence of earnings and work separation information.

Customers can begin an early claim online. They will have the ability to complete Your personal details, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next actions or employment submit the claim online until within 14 days of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.

An apprehended person may lodge a claim as much as 3 weeks before release from prison. These claims are not considered early claims as the consumer is qualified but not payable when they declare.

Customers moving from an existing income assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

- sign in to myGov and access their connected Centrelink online account
ensure their personal information are appropriate. From the menu, select the My details > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a minimized concern set as part of their online claim if they are:

- presently in receipt of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is presented to the client on their Centrelink online account homepage as much as 28 days prior employment to losing certification for their current payment.

The job will allow the consumer to carry out a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed unable or employment inappropriate to complete an online claim or nominees. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel within ACC means:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can assist a client begin a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the client lives in a remote area and generally uses an agent, Remote Service Centre, or phone to do business and is unable or unsuitable to complete an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote customers.

The customer needs to have:

- the remote indication revealing on the Customer Overview, or
a property address in a remote location

To inspect the address is in a remote area:

- browse the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, employment a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of a person, motivate the nominee to assist the person claim JSP utilizing the individual's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be reasonable for a customer to finish all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have actually reduced their employment prospects by moving to a new place.

If this is the case, the Service Officer must investigate a possible MALEP work associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, employment an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a recommendation to a Labor force Australia or other expert service provider, will have a preliminary visit scheduled throughout the Participation Interview. Attending this first company consultation is referred to as the job seeker's RapidConnect requirement.

For the most part, meeting RapidConnect requirements will figure out the start date of the job seeker's income assistance payment. Note: this goes through task seekers satisfying any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job seekers to the Workforce Australia online employment service. This excludes task candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically calculate this and use the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to customers during their online claim. Employer details, name and ABN, will be presented to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the company within the claim. If a consumer confirms the company, when on payment, STP pre-filled income will exist to the client when they report. If the customer does not validate the company, as soon as on payment, the STP company may present to the client again when they report.