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This file describes how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online through the Services Australia site.

To receive JSP an individual need to:

- be of certifying age for JSP

meet Australian residence requirements for JSP
be out of work, and
trying to find work and prepared to participate in activities that increase their opportunities of finding a task, employment or
unable to work, study or try to find work due to medical condition, health problem or injury, or
employed or studying full time and are unable to carry out these due to a medical condition, health problem or injury and have a task or research study to return to

If the customer has actually suggested they are unable to work due to a temporary incapacity, employment see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours each week, and
their income falls below the JSP income test cut-off

For instance, a self-employed DSP customer is still working 30 hours each week, but their earnings has reduced. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they need to offer their savings account balances, proof of income and employment separation information.

Customers can start an early claim online. They will be able to finish Your personal information, employment Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online till within 14 days of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.

A detained individual may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the customer is qualified but not payable when they declare.

Customers transferring from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to develop a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

- check in to myGov and gain access to their linked Centrelink online account
guarantee their individual information are appropriate. From the menu, select the My information > Personal and contact information > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:

- currently in invoice of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the client on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.

The task will permit the consumer to carry out a structured claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for clients considered unable or employment unsuitable to complete an online claim or candidates. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC means:

- the client can begin a claim online and a Service Officer can take it over, or
a Service Officer can help a customer begin a claim which can then be finished by the customer in their Centrelink online account

Remote customers

If the client lives in a remote area and normally utilizes an agent, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the client ought to be to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote customers.

The consumer must have:

- the remote sign revealing on the Customer Overview, or
a property address in a remote place

To examine the address is in a remote place:

- search the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, employment offer an online claim initially. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of a person, motivate the candidate to assist the individual claim JSP using the person's Centrelink online account. If the candidate is unable or employment unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be reasonable for a customer to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has actually moved address within the previous 26 weeks, Services Australia should identify if they have minimized their employment potential customers by relocating to a new place.

If this holds true, the Service Officer need to investigate a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to identify a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job candidates undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other professional service provider, will have an initial visit scheduled throughout the Participation Interview. Attending this very first service provider appointment is understood as the job seeker's RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the job hunter's income assistance payment. Note: this goes through job seekers meeting any waiting periods and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new job applicants to the Workforce Australia online work service. This leaves out job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly determine this and apply the appropriate rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to clients during their online claim. Employer information, name and ABN, will be presented to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior employment to claim.

Customers will have the alternative to verify the employer within the claim. If a consumer confirms the company, as soon as on payment, STP pre-filled income will exist to the client when they report. If the client does not verify the company, once on payment, the STP employer may present to the consumer once again when they report.