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<br>This document discusses how a person can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).<br>
<br>JSP eligibility and when to declare<br>
<br>Customers must claim as soon as possible online through the Services Australia site.<br>
<br>To get approved for JSP an individual need to:<br>
<br>- be of certifying age for JSP
- satisfy Australian home requirements for JSP
- be out of work, and
- looking for work and ready to participate in activities that increase their possibilities of discovering a job, or
- unable to work, study or search for work due to medical condition, disease or injury, or
- employed or studying complete time and are unable to undertake these due to a medical condition, health problem or injury and work or study to return to<br>
<br>If the client has shown they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).<br>
<br>Disability Support Payment (DSP) sus/can RTW consumers declaring JSP<br>
<br>A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:<br>
<br>- they are still working 30 or more hours each week, and
- their earnings falls below the JSP income test cut-off<br>
<br>For instance, a self-employed DSP customer is still working 30 hours per week, however their income has actually lowered. See Rates and Thresholds.<br>
<br>In all cases, check if the customer is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or [employment](https://wiki.team-glisto.com/index.php?title=Benutzer:PattyNugent5493) going back to work or self-employment Disability Support Pension (DSP).<br>
<br>Early declares for JSP<br>
<br>Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being certified they should offer their bank account balances, proof of income and work separation details.<br>
<br>Customers can start an early claim online. They will be able to finish Your personal details, Your situations and Your monetary details.<br>
<br>If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to address in the online claim.<br>
<br>Customers can not finish Review and Confirm, Next steps or submit the claim online until within 14 days of being eligible for JSP. They will get a suggestion alert 2 week before the eligibility date.<br>
<br>An apprehended individual may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified however not payable when they claim.<br>
<br>Customers transferring from an existing earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.<br>
<br>Online claims<br>
<br>Customers should produce a myGov account and link their Centrelink online account to it.<br>
<br>Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:<br>
<br>- check in to myGov and access their linked Centrelink online account
- ensure their personal details are right. From the menu, select the My information > Personal and contact details > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab<br>
<br>Customers declaring or transferring to JSP will see a lowered concern set as part of their online claim if they are:<br>
<br>- presently in receipt of an income support payment, or
- have cancelled from payment in the last 52 weeks<br>
<br>Streamlined claims<br>
<br>In some cases, a task is presented to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.<br>
<br>The task will allow the client to carry out a structured claim procedure to send a claim for JSP.<br>
<br>See Transfer to JobSeeker Payment (JSP) from another payment.<br>
<br>Assisted Customer Claims (ACC)<br>
<br>ACC can be utilized for consumers deemed unable or unsuitable to complete an online claim or candidates. ACC must also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.<br>
<br>' Channel Hopping' within ACC indicates:<br>
<br>- the consumer can begin a claim online and a Service Officer can take it over, or
- a Service Officer can help a consumer begin a claim which can then be completed by the customer in their Centrelink online account<br>
<br>Remote clients<br>
<br>If the consumer resides in a remote location and typically utilizes an agent, Remote Service Centre, or phone to do business and is not able or inappropriate to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.<br>
<br>The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote customers.<br>
<br>The consumer must have:<br>
<br>- the remote indicator revealing on the Customer Overview, or
- a property address in a remote area<br>
<br>To check the address is in a remote place:<br>
<br>- search the town name in Office Locator
- see the Towns Result List
- view the Remoteness column<br>
<br>Customers with candidate arrangements<br>
<br>Correspondence nominees can submit an online claim for JSP on behalf of their principal.<br>
<br>If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Officer should run Assisted Customer Claim (ACC) with the candidate.<br>
<br>If a nominee is declaring on behalf of an individual, encourage the nominee to help the person claim JSP utilizing the person's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.<br>
<br>Claim submission exceptions<br>
<br>In some circumstances, it might not be reasonable for a client to finish all Required [jobs](https://mtglobalsolutionsinc.com) prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).<br>
<br>Relocating to an Area of Lower [Employment](https://www.rotaryjobmarket.com) Prospects (MALEP)<br>
<br>Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.<br>
<br>If the consumer has moved address within the previous 26 weeks, Services Australia must determine if they have decreased their work prospects by relocating to a brand-new place.<br>
<br>If this holds true, the Service Officer should examine a possible MALEP work associated exemption duration.<br>
<br>Unemployed due to a voluntary act or misconduct<br>
<br>If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.<br>
<br>Do not create compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to recognize a non-compliance event has happened.<br>
<br>See Unemployment due to a voluntary act or misconduct.<br>
<br>RapidConnect<br>
<br>Most [job](http://therahub.little-beginnings.org) seekers go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.<br>
<br>Job hunters who are qualified for a recommendation to a Workforce Australia or other specialist company, will have an initial visit scheduled during the Participation Interview. Attending this first company appointment is known as the job candidate's RapidConnect requirement.<br>
<br>For the most part, meeting RapidConnect requirements will identify the start date of the job candidate's earnings support payment. Note: this is subject to task applicants satisfying any waiting periods and certification requirements.<br>
<br>Mutual commitment requirements<br>
<br>The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online work service. This excludes task hunters living in Community Development Program (CDP) regions.<br>
<br>Higher rate of JSP for 55 years and over<br>
<br>Single consumer aged 55 years and over who have been getting an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically compute this and use the appropriate rate for eligible clients.<br>
<br>Single Touch Payroll (STP)<br>
<br>Pre-filled Single Touch Payroll (STP) information might present to consumers during their online claim. Employer information, name and ABN, will exist to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.<br>
<br>Customers will have the option to confirm the company within the claim. If a consumer verifies the employer, once on payment, STP pre-filled earnings will be provided to the client when they report. If the client does not validate the employer, when on payment, the STP employer may present to the customer once again when they report.<br>